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FAQ

Mosts FAQ

Shipping

FAQ about shipping with ImportAppliances.
For more info please also check our Shipping info page
Yes, that's not a problem at all. We can store your order (free of charge) up to 6months at our warehouse in Belgium. Please just send me an email at Read more
Transport damage isn’t covered by warranty. But please don’t worry all our shipments are fully insured. Contact us, within 24hours after delivery, so we can sort things out with the courier for... Read more
All appliances available on our website will be shipped free of charge to any location.
All orders are shipped via either FedEx or TNT. Both FedEx and TNT offer international tracking, so you will be able to follow your appliance travel halfway around the world on Read more
ImportAppliances ships twice weekly from its warehouse in Sint-Niklaas, Belgium. Mind that most products need to be sourced from the manufacturer first, which usually takes 1-3 weeks. In case an... Read more
Shipping to the major metropolitan areas usually only takes 3 to 5 days, shipping to remote areas can take up to 2 weeks. As soon as your package leaves our warehouse we'll send you a tracking number... Read more
The courier will leave a note when delivery was attempted and no one was home. The note will contain a reference number which you can use to change the delivery address, ask for delivery at a later... Read more

Warranty

Transport damage isn’t covered by warranty. But please don’t worry all our shipments are fully insured. Contact us, within 24hours after delivery, so we can sort things out with the courier for... Read more
To make a claim under our 60-day peace of mind warranty, please contact us via email info@ImportAppliances.com. You will be asked to provide us with - a detailed description of the issue (if... Read more
ImportAppliances doesn’t offer extended warranty packages at this point in time.

The best thing to do is to contact your local electrician. All appliances for sale on our website are the same or very similar to products sold locally so there shouldn’t be any... Read more

Payment

The fastest and easiest way to pay is online via credit card (Visa or Mastercard).

You can also pay via bank transfer to the following Belgian KBC bank account:
Account name: THE... Read more
We do accept payments via PayPal, but these attract a transaction cost of 2.8% when paying in EUR and 4.8% when paying in AUD or NZD. If you would like to pay via PayPal, just send us an e-mail with... Read more
ImportAppliances does not offer any finance plans. You can, however, pay with Visa or Mastercard, which allow you to pay off your appliances over a longer period of time. Please contact your credit... Read more

Products

All appliances sold by ImportAppliances are designed to operate between 220V and 240V, please check with your local electrician.
You can contact ImportAppliances via:
Some appliances might have a European power plug, but most kitchen appliances come without a power plug and should always be installed up by a licensed electrician. Ask your electrician to hook up... Read more
Check out our warranty page for more information on warranty.
No, ImportAppliances only sells brand new products.

Tax

Check out our tax page for more information on Tax.