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FAQ about shipping with ImportAppliances


FAQ about shipping with ImportAppliances.
For more info please also check our Shipping info page
Transport damage isn’t covered by warranty. But please don’t worry all our shipments are fully insured. Contact us, within 24hours after delivery, so we can sort things out with the courier for you ASAP. Check out the shipping page for more info our couriers’ partners. Read more
Yes, that's not a problem at all. We can store your order (free of charge) up to 6months at our warehouse in Belgium. Please just send me an email at once you've placed your order and we'll make a note in our database to have your order delivered on your preferred date. Read more
All goods are fully insured. Please contact us immediately in case of any damage and let the driver confirm the damage in writing. In case an item gets damaged in transit we will immediately send you a new item, so you don't have to worry about anything! We will just need some pictures of the damaged, unopened box, and of the product. The damaged product will then be picked up at a later date. Read more
We'll ship items as soon as they arrive in our warehouse. That means that you might receive multiple deliveries when ordering multiple appliances. We'll inform you when each item gets shipped. Read more
Yes, you can. We'll send you a tracking number as soon as your appliance leaves our warehouse. You can enter your tracking number on the TNT or FedEx website (we'll send you all the details once your order leaves our warehouse). Read more
The courier will leave a note when delivery was attempted and no one was home. The note will contain a reference number which you can use to change the delivery address, ask for delivery at a later date, or collect the package from a local depot. By default, the courier will try to deliver the item 3 days in a row. After that, the package will be returned to sender. We advise getting your appliance delivered to a business address to make sure someone is available all day to accept it. Read more
Shipping to the major metropolitan areas usually only takes 3 to 5 days, shipping to remote areas can take up to 2 weeks. As soon as your package leaves our warehouse we'll send you a tracking number and the expected delivery date. Read more
ImportAppliances ships twice weekly from its warehouse in Sint-Niklaas, Belgium. Mind that most products need to be sourced from the manufacturer first, which usually takes 1-3 weeks. In case an appliance would not be in stock with the manufacturer we will contact you immediately to let you know when we expect to receive / ship it. If you're not happy with the expected delivery date you can cancel your order and we'll give you a full refund. As soon as the appliance leaves our warehouse we’ll send you a tracking number and estimated delivery date. Read more
All orders are shipped via either FedEx or TNT. Both FedEx and TNT offer international tracking, so you will be able to follow your appliance travel halfway around the world on or Read more
All appliances available on our website will be shipped free of charge to any location. Read more