Have a look at what some of our customers have to say about us below. These are real testimonials from real customers listed on a third party website (ProductReview.com.au).
My recent purchase from ImportAppliances was their appliances maintenance kit. This was my third purchase from them and like my previous transactions, everything went smoothly. My order arrived on time with no damages to the items or packaging.
Excellent service, great value and bigger range
Like many others, I was concerned about whether this service was genuine and whether I would actually receive the correct goods I ordered, or have installation issues, etc,. and if it was worth taking the risk given how expensive these products are to purchase in Australia compared to ImportAppliances prices. However, trusted the reviews I read here and thought it was worth taking the risk, knowing that you weren't getting Australian warranty on these products. Having now installed our two Neff Ovens and a Neff Induction cooktop approx 3 months ago, they are all performing well, installation was fine and no power conversion issues (given the products were hard-wired in anyway) and the whole family is enjoying using them. The website was easy to use and staff helpful and prompt to respond to queries and the overall service was excellent. They were happy to store the product until we required it and the product arrived boxed and packaged to an excellent standard (3 layers of protection on the induction cooktop to ensure it arrived in good condition). What also drew me to use this service was the larger product range than we get through the Australian distributors, so we sourced an induction cooktop model that catered for large pasta pots, a model that wasn't offered in Australia. We also found with ovens that we would only have been able to purchase a base model oven in Australia as each additional feature (lighting, pyrolitic, etc.) that might have cost $500 in Australia was more like $200 via ImportAppliances, so we were able to trade up and get a higher model with more features that we would otherwise have settled for. So, recommend the service and have done so to many friends and definitely worth the risk of not receiving the Australian warranty, but given that is only 2 years and I'm expecting these appliances to last for 20 years, for the potential cost savings it is well worth it. And it goes to prove how Australian consumers get taken and ripped-off by the Australian distributors when ImportAppliances can offer this service by sourcing directly from Europe.
A straightforward and genuine service. Our cooktop arrived when it was scheduled to arrive, it's been installed and been used for over 1 year now with no issues whatsoever. I highly recommend import appliances.
If you would like to read more reviews about our products and services or would like to take some time to leave a review please visit our Facebook page or ProductReview.com.au.
Alternatively, if you have a complaint please contact us immediately so that we can assist to resolve the issue at the soonest.